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E-mail has become so prevalent in the workplace that we seldom think about it, and yet it is the medium coworkers see you through most often. How can your e-mails speak for you clearly, effectively, and potently? This series will walk you through building e-mail subject lines and messages that are effective and respect office etiquette. You'll also learn about e-mail safety by avoiding threats like viruses and phishing, and how to think about email confidentiality and legal security.
Certification:
Audience:
This series is for anyone who wants to learn how to use e-mail effectively.
Features:
- Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
- Flash scenarios use real world situations to illustrate course concepts.
- Streaming video scenarios illustrate real world issues and solutions discussed in the course.
- Audio accompanies each lesson page throughout the course.
- MindNotes provide printable quick-reference sheets and other files to be used as learners apply their sjkills on the job.
- Decision Point activities allow learners to work toward an outcome in an interactive environment.
- Activities allow learners to apply course concepts in an interactive questioning environment.
- Exercises allow learners to practice in the actual application being studied.
- A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
- Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
- Search text enables learners to rapidly search all text within a course to easily retrieve information required.
- Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
- A skill assessment generates a customized learning path based on the results of a pre-test.
- A glossary provides a reference for definitions of unfamiliar terms.
- Bookmarking tracks the learner's progress in a course.
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2.0 hour(s)
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