After completing Business Communication: Forms of Writing the user should be able to:

	Identify the ways in which written communications develop their message
	Write neutral positive negative and persuasive letters
	Write effective memos short notices faxes and e-mail messages
	Compose formal informal informational and analytical reports

Patterns of Development

	Narration
	Causal Analysis
	Persuasion
	Description
	Definition
	Comparison/Contrast
	Classification
	Process Analysis

Letters

	Acceptable formats
	Neutral and positive news
	Negative news
	Sales

Memos Proposals and Other Shorter Forms

	Memos
	Proposals
	Press releases
	E-mail and fax

Reports

	Acceptable formats
	Informational reports
	Analytical reports
	Persuasive reports

This course has the following features:

	A glossary
	A Skill Assessment